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Customer Feedback

Customer Comments

Client refences

  1. Home User from Ridgewood

    "Glenn was Knowledgeable, helpful and took time to explain the products in detail as I have limited computer knowledge and was pleased to learn in an adult un-patronising way. Excellent service before and after sale."

  2. Student from Cannington

    "We were very happy to do business with your company, we hope you keep it up."

  3. Business User from Bullcreek

    "Delightful purchasing experience, Have already recommended your firm to others. Simon Morrison was very understanding and pleasant to deal with."

  4. Business User from Secret Harbour

    "Cirrus looked outside the box to enable us to take our new system home. Much Appreciated – well done!"

  5. Home User from Canning vale

    "Shane Forzatti was a very helpful consultant who should be commended on his customer service skills.”

  6. Home User from South Ottawa

    "The staff were polite, informative and very helpful and not pushy. A pleasant experience ."

  7. Student from Bayswater

    "Not having much knowledge about computers ourselves the young salesman gave us a very good run down on what everything entailed. He was very good and made us feel very comfortable. Well Done!"

  8. Home User from Armadale

    "Shane was a great help to me in advice and service."

  9. Home User from Karrinyup

    "I bought my computer from Tony and found them very friendly and helpful and would recommend any of my friends to visit Tony at Arrow"

  10. Small Office User from Maylands

    "Staff member was very helpful and pleasant personality"

  11. Home User from Menora

    11.“Staff were friendly and courteous and tried to make me as comfortable as possible. Cameron is a knowledgeable and competent operator.”

  12. Home user from Kinglsey

    12. “So far very pleased with our product, very happy with store service. Nice to find everything we needed under one roof with great customer service also Thank you."

  13. Home User from Shelly

    13. "Visited a lot of stores. Shane was the best sales person out of the lot. Not hard sell, friendly, made a good impression."

  14. Home User from Morley

    14. "Cameron Roberts is a very professional operator and a good abassador for Arrow"

  15. Business User from Hillarys

    "Brian was brilliant, efficient and helpful."

  16. Home User from Hazelmere

    "Cameron Roberts was helpful, proficient and professional."

  17. Home User from Cannington

    "We found the staff, especially the store manager Simon Morrison, very helpful"

  18. Bullcreek

    "Salesperson Ben was very helpful with great customer service"

  19. Home User from Nollamara

    "Staff very helpful and accessible."

  20. Student from Morley

    "As a novice I was very happy with store persons"

  21. Home User from Willetton

    "Setting up and Computer Maintenance sheets very helpful!"

  22. Business User from Thornlie

    "Thank you for a great service and in particular for the much appreciated help and assistance given to us by Shane Forzatti"

  23. Home User from Kardinya

    "We found your staff at Cannington and Como extremely helpful"

  24. Home User from Ridgewood

    "Staff made you feel comfortable and they were easy to deal with. Thankyou"

  25. Home User from Huntingdale

    "Very patient and helpful with upgrades"

  26. Home User from North Ottawa

    "Dear Simon,

    I know it is a little while since I bought my computer from you, but I thought I would wait until I signed up with Westnet before writing to you and thanking you very much for all your assistance when I came in to see you.

    I have enjoyed using the computer every day and whilst I'm not a slave to it, I am finding so much about it that is interesting. I've used computers in the past for long, long hours and was in a position where I was able to access the Internet so it hasn't been too much of a hassle for me in using it now.

    I finally bought myself a nice little digital camera and have produced some quite beautiful photographs. That is one of the things that I was wanting from the computer so I've enjoyed that very much. Also, another thing is that since having the computer I have been able to catch up with relatives and family who I had lost contact with over time. This is great, as I do like to keep track of all my family.

    As fas as Westnet goes, you were quite right when you said their backup service is good. I have found them really helpful. Especially with any queries regrading email etc. They always get back to me quickly and are courteous in all their dealings.

    Once again, Simon, thank you very much for all your help. I really appreciated it and you saved me an awful lot of trouble and time."

  27. Customer from Cannington

    "I just wanted to write a quick thank you to your team, in particular Charles, for assistance in solving a wireless network problem with our system.

    Charles went above and beyond the level of customer service I expected by firstly correcting a problem with a Netgear router purchased at your store, then setting up the network and also writing down the all IP addresses of the equipment involved.

    I was extremely pleased with the level of service your team displayed and would have no hesitation in recommending your business to either friends or family who may be wishing to purchase a computer system in the future.

    Again, a very big thank you for all the help received, it was very much appreciated!"

  28. Business User from Burswood

    "RE: Staff and Customer Service at Your Como Store

    We try very hard in our business to at least meet customer needs and endeavour to exceed their expectations. When making contact with Simon at your Como store over two years ago I hopefully identified someone who was able to provide that service.

    Whilst we are a small business, we have continued to seek Cirrus for all our computer needs. Recently, we purchased yet another desktop unit and on the following Monday we had some configuration problems and reached your service people at Como. We spoke to a couple of people and it was Zul who was able to identify an added need. He suggested he could (fee based I might add which we would expect for an onsite consultation) attend to our premise and work through the problem.

    I was surprised when he indicated he could be onsite within the next couple of hours and upon hearing that I asked if he could solve a non-Cirrus problem; that is, a ***** photocopier/scanner with a network card in which we were unable to secure consistent scanner responses from the unit and which, I might add, the ***** technical people were running from. Pretty poor wouldn't say when ***** folks are willing to sell a high priced unit that supposedly performs some highly desirable functions BUT are technically limited in their ability to support.

    Well, as it turns out Zul and Chiiho solved both problems with a degree of service that Cirrus can be profoundly proud. Well beyond expectations!

    For this reason I telephoned Simon at Como and asked for your details so I could express our ongoing commitment to Cirrus and to Thank you".

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